Terms & Conditions

These Terms and Conditions apply to all transactions though Viltrox UK. Please read them carefully before purchase. All statements, guarantees or warranties in our Terms of Trading are in addition to and do not affect your Statutory Rights.

Viltrox UK may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted onto the site. You will be asked to read and accept the Terms and Conditions each time you place an order, to make certain you are familiar with the most recent changes.

To contact our customer sales team, please email us at info@viltrox.co.uk.

Missing Items

Customers must inform us within 3 days if you have not received your delivery. Our customer service team will need to investigate any missing deliveries with the relevant courier, and whilst we will endeavour to complete this as quickly as possible, this may cause a delay to your order.

Customer must advise us of any items missing from their order within 3 days of receipt, so that Viltrox UK may investigate and cross-check against our internal stock and despatch records.

Operation

All prices are displayed in £ Sterling. Prices are fully inclusive of VAT. Any additional delivery charges are clearly displayed before an order is submitted.

We operate 7 days a week and orders received after midday will be processed on the next business day. Before placing an order, the customer will be requested to accept/decline our terms and conditions. Orders will only be processed if acceptance is indicated and therefore the customer is deemed to have accepted these terms and will abide by them.

The placing of an order represents an offer to purchase the products indicated by the customer and is not binding on us until the order is accepted and despatched by us. If a product shown on the website is unavailable, incorrectly priced or incorrectly described, we shall not be obliged to sell you the product.

Warranty

Viltrox products come with a one-year manufacturer’s warranty. This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, and negligence by you or any third party, use otherwise than as recommended by Viltrox UK, failure to follow the Viltrox UK’ instructions, or any alteration or repair carried out without Viltrox UK’ approval.

Despatch

All orders are sent via Royal Mail.

Orders placed before midday Monday – Friday (excluding Bank Holidays) are despatched the same day, although due to seasonal demand this can sometimes differ. Orders placed after midday are despatched the following business day.

Cancellation Rights

Distance buying regulations provide a cooling off period (not a try before you buy period) and a right to cancel your order should you decide not to complete the transaction. The cooling off period begins the day after your goods are received and ends 14 working days later. The regulations require the customer to contact us in writing to notify us of the intent to cancel/return the goods. We cannot accept returns/cancellations if we have not been notified in writing before this period has lapsed. Email is an acceptable way to notify us and we will confirm that we have received such communication. If an order is cancelled within this cooling off period we would expect the goods to be returned to us before we process any refund. We do not refund carriage costs. We also expect goods to be returned in pristine condition with the original packaging and contents and must not be used in a way that constitutes acceptance by the customer.

If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to Viltrox UK at your own cost. The goods must be returned and you must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

Claims

No liability for any claim for damage or non-functionality shall be accepted unless Viltrox UK are notified in writing by the purchaser within 3 days of your delivery. This period may be extended at the sole discretion of Viltrox UK where the manufacturers' replacement exceeds this deadline.

No liability for any claim for missing items such as manuals, etc. shall be accepted unless Viltrox UK are notified in writing by the purchaser promptly after delivery.

No liability for any claim will be accepted in the case of goods differing in quantity or descriptions from the particulars given on the delivery note, unless Viltrox UK are notified in writing by the purchaser promptly after delivery and the onus is on the purchaser to prove any shortage.

Returned Goods

Viltrox UK will not accept goods for credit or rectification unless Viltrox UK have been notified beforehand by email or telephone and the goods are received by Viltrox UK in stock condition with original packaging. Viltrox UK retain the right at our sole discretion whether to accept the return of the goods, or whether to rectify the goods or whether to issue a credit note in respect thereof. Stock condition would be described as the product being in pristine condition with all software seals intact, supplied with all the original accessories and packing and not registered for warranty with the manufacturer.

The purchaser shall unless otherwise stated be responsible for the cost of outward and return carriage and insurance of all goods returned by the purchaser to Viltrox UK for service or credit. Goods shall be at the risk of the purchaser until actual receipt of the goods by Viltrox UK. The onus of proof of safe delivery shall rest with the purchaser.

All items returned to Viltrox UK by pre-arrangement and found to contain no fault will need to be verified as stock condition by Viltrox UK.

Credits and refunds will be processed within 10 days.

If the goods are found to be faulty or not as described then we will refund your shipping costs up to the value of £10.00 by prior arrangement with Viltrox UK.

Faulty Goods

If your product develops a fault within 30 days of delivery, then please contact our customer service team via the details below. The item will need to be returned with its original packaging. We reserve the right to inspect the item to verify the fault. We will either exchange it for the same make and model, or arrange a refund. This excludes items where faults have been caused by customer neglect, misuse, accidental damage or fair wear and tear.

If the fault has occurred within the first six months after delivery but after the first 30 days, you can ask us to repair or replace faulty goods. However, we can choose the solution to either send for repair or to replace. In the majority of cases, we will send an item for repair in the first instance. If the repair is unsuccessful, you can then claim a replacement or a full refund. Alternatively we will seek to agree a price reduction with you if you wish to keep the product.

After six months, unless you can demonstrate that the fault was present at the time of original delivery or we have previously arranged a repair and this has failed to resolve the fault, our liability will be limited to providing you with reasonable support to make a claim under the manufacturer’s warranty, where applicable.

In all cases we reserve the right to inspect the product and verify the fault and, if no fault is found, return the product to you.

How to return goods to Viltrox UK

Before sending anything to us, you must obtain a returns number by emailing info@viltrox.co.uk

Send back your item, ensuring that it is well packed and that your unique reference number is clearly displayed on the outside of the box.

The address to send your return to is: Viltrox UK Returns, 2 Barons Hurst, Epsom, KT18 7DU.

On-line Purchasers

The purchaser is responsible for deciding on the suitability of the goods offered for any particular use and for the consequences arising from modification of the goods.

Goods are subject to availability; Viltrox UK will not be responsible for compensating the purchaser for any other losses, which may be suffered if we cannot supply the goods.

Any dates specified for the delivery of the goods are approximate only and Viltrox UK shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods where the delay has been caused by factors beyond the control of Viltrox UK.

Viltrox UK Privacy Policy

Due to the ordering process certain information given by you at the time of ordering is collected lawfully and in accordance with the Data Protection Act 1998, solely by Viltrox UK. Viltrox UK does not disclose any customer information to any third parties. The information is used only for the purpose of processing your request and to communicate with you on any matters relating to the provision of the service in general. Information and statistics may also be used for the purpose of monitoring site usage. These statistics will not include any information that can be used to identify any individual. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. If you have any concerns regarding the privacy of this site please e-mail info@viltrox.co.uk.

Copyrights

All designs, text, graphics and their selection and arrangement on this site are the copyright of Viltrox UK or its content providers. As a visitor to the Viltrox UK site you are licensed to copy electronically or to print portions of this site for your own personal, non-commercial use. Any other use of materials on this site without Viltrox UK' prior written consent is strictly prohibited.

Site Security

The entire Viltrox UK site is held on a secure server using a verified SSL (secure socket layer) system for transferring data. If you click on the small padlock symbol at the bottom of you browsers screen you will be taken to this sites security certificate. If you have any concerns regarding the security of this site please e-mail info@viltrox.co.uk.